Draft for professional legal review. ALBA CONNECT does not claim legal compliance until Alberta counsel has reviewed and finalized these documents.
These draft terms describe how the ALBA CONNECT marketplace works. They are written for review by Alberta counsel and are not yet a final agreement.
1.What ALBA CONNECT is
ALBA CONNECT is a marketplace that introduces customers to independent contractor businesses. We are not a contractor, we do not perform work, and we do not supervise contractors or their employees or subcontractors.
Contractors are independent businesses responsible for their own pricing, scheduling, licensing, insurance, tax and workmanship.
2.Accounts
You must provide accurate information and keep your login credentials secure. You are responsible for activity under your account. Accounts may be suspended for misuse, for fraudulent quotes or for bypassing the platform to avoid commission on a job introduced here.
3.Quotes and bookings
Quotes are submitted by contractors and are binding on the contractor for the scope and period they state. ALBA CONNECT does not set prices, does not guarantee that any quote will be received, and does not guarantee contractor availability.
Accepting a quote creates a booking between you and the contractor. ALBA CONNECT processes payment and keeps the record of the transaction.
4.Commission and fees
ALBA CONNECT charges contractors a commission on the completed job value. Published rates are 20% for most categories and 12% for roofing; the rate applicable to a job is shown on the quote. Administrators may adjust category rates or apply a contractor-specific rate.
Payment processing fees are estimated at 2.9% + $0.30 per transaction and are carried by the platform commission. Contractors receive the quoted amount less commission.
5.Payments
Customers pay the accepted quote amount in Canadian dollars through the platform. Contractor payouts are released after completion and after the dispute window closes.
Funds held between payment and payout are held by the payment processor under its terms. They are not held in escrow and ALBA CONNECT does not act as a trustee.
Card payments are collected through Base44 Payments hosted checkout. A booking is recorded as paid only after provider confirmation of the matching amount and currency; returning from checkout alone does not confirm payment.
6.Taxes
Contractors are responsible for charging and remitting GST and any other applicable tax on their own supply of services, and for reporting their income. ALBA CONNECT charges GST on its commission where required. Nothing on the platform is tax advice.
7.Disputes
Either party can open a dispute on a job. An administrator reviews the job record, photos and messages, and may issue a refund, release a payout or close the dispute. Decisions are made by a person; automated systems do not decide refunds.
8.Liability and limits
To the extent permitted by law, ALBA CONNECT is not liable for the acts or omissions of contractors, for workmanship, for property damage caused by a contractor, or for indirect or consequential loss. Nothing in these terms limits rights that cannot be limited under Alberta consumer protection legislation.
Complaints about a contractor are handled through the dispute process, and the contractor remains responsible for their own insurance response.
9.Governing law
These terms are governed by the laws of Alberta and the federal laws of Canada applicable in Alberta.