Contact & support
Support, disputes and questions
Every message goes to the ALBA CONNECT team and is tracked. For a job in progress, include the job address so the request can be matched to the right record.
Send a message
Support request types
- Job disputes and refund requests are logged on the job record, then reviewed by an administrator.
- Contractor applications: use the contractor application form so documents are attached to the right file.
Refund liability
Refunds are initiated through the platform by an administrator. Payment processing fees already incurred may not be recoverable. See the cancellation and refund policy for the current draft terms.