Draft for professional legal review. ALBA CONNECT does not claim legal compliance until Alberta counsel has reviewed and finalized these documents.
ALBA CONNECT collects personal information to operate a contractor marketplace in Alberta, Canada. This draft describes what we collect and why. It requires review by Alberta privacy counsel and is not a final policy.
1.Who we are
ALBA CONNECT is a marketplace operator based in Edmonton, Alberta. We are the organization responsible for the personal information described here, except where a contractor collects information directly as an independent business.
2.Information we collect
Account information: name, email address, phone number and password credentials. Authentication is handled by our platform provider.
Job information: property address, postal code, service requested, job description, preferred dates and any photos you upload.
Contractor application information: business name and registration number, contact details, insurance certificate, WCB clearance, GST number and trade qualifications.
Transaction information: quotes, payments, receipts, refunds and payout records. Card details are collected and stored by the payment processor, not by ALBA CONNECT.
Usage and support information: messages sent through the platform, dispute records and basic technical logs.
3.Why we use it
To match a job request with approved contractors, to process payment and payouts, to verify contractor eligibility, to handle disputes, to provide support, and to meet tax and record-keeping obligations.
We do not sell personal information. We do not use job photos in marketing without separate permission.
4.Who we share it with
Approved contractors receive the job details they need to quote and perform the work. Before you accept a quote, contractors see a limited view of the job (service, community, postal prefix and description) rather than your full address or contact details.
We share payment data with our payment processor, and infrastructure data with our hosting and platform vendors. These providers process data under contract and may store it outside Canada.
5.Your choices
You can request access to, or correction of, the personal information we hold about you, and ask questions about our handling of it, by contacting us through the support form.
Marketing email is only sent with express consent and every message includes an unsubscribe mechanism. Transactional messages about a job are not marketing.
6.Retention and security
Job, payment and tax records are retained for the period required by Canadian tax and contract law. Access is limited by role: customers see their own records, contractors see the jobs assigned to them, and administrators see what is needed to operate the marketplace.
We use encrypted connections, provider-managed authentication and role-based access. No system is perfectly secure; if a breach affecting personal information occurs we will notify affected users and the Office of the Information and Privacy Commissioner of Alberta as required.
7.Contact
Privacy questions can be submitted through the contact form and are routed to the Alberta-based team.