Questions people actually ask

Yes. Customers do not pay to post a job or receive quotes. The platform earns a commission from the contractor on a completed, paid job.

Yes. An account lets you compare quotes, accept one, pay through the platform, message the contractor and keep your receipts in one place.

It depends on how many approved contractors cover your service and community, and on the season. We do not manufacture quotes or set a guaranteed number.

You choose from the quotes you actually receive. ALBA CONNECT does not force an assignment, and contractors set their own prices.

Requests are accepted across Alberta — the Edmonton and capital region, Calgary and area, central Alberta, northern Alberta and southern Alberta. Whether a specific community gets quotes depends on verified contractors covering that area.

Commission is a published percentage of the completed job value — currently 20% for most categories and 12% for roofing. It is charged on the contractor side, not added to your quote.

After accepting a quote, continue to Base44 Payments to pay the quoted amount in CAD. Card details are entered on the secure hosted checkout, and your booking is marked paid only after the provider confirms payment.

Cancellation terms depend on how close to the scheduled visit you cancel. Read the cancellation and refund policy for the current draft, which is subject to review by Alberta counsel.

No. We do not describe payment holds as escrow. Funds move through a payment processor and are released to the contractor after completion and the dispute window.

Open a dispute on the job. An administrator reviews the record, messages and photos, and can issue a refund decision. Major refunds require human approval.

Government ID, business registration details, liability insurance certificate, WCB clearance where required, and GST registration if you are registered.

Review is manual. Incomplete applications wait in the queue until the missing documents are supplied — the dashboard shows exactly what is outstanding.

Payouts are released after the job is marked complete and any dispute window closes. The contractor dashboard shows commission, payout and payout status on every job.

Yes. You quote each job yourself. ALBA CONNECT never invents prices, availability or promises on your behalf.

Yes — for expired insurance, an upheld dispute, a safety incident or a documentation failure. Suspended contractors cannot see or quote jobs.